1. Delivery Timeframe: We aim to deliver your product within 14 days of order confirmation, subject to product customization and shipping destination. 
2. Shipping Charges: We offer free standard shipping on all orders within India.
3. Shipping Partners: We work with reputable shipping partners to ensure timely and secure delivery of your pet’s order. Tracking information will be provided so you can monitor the progress of your shipment.
4. Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misdeliveries. We are not responsible for packages lost due to incorrect address information provided by the customer.
5. Delivery Attempts: Our shipping partners will make multiple attempts to deliver your package. If no one is available to receive the package, they may leave a delivery notification or attempt redelivery per their policies.
6. Damaged or Missing Items: In the rare event that your cat or dog house arrives damaged or with missing parts, please contact us immediately with photos of the damage or missing items. We will work swiftly to resolve the issue and ensure your satisfaction.
7. Returns and Exchanges: For information on returns, exchanges, or cancellations, please refer to our Returns & Exchanges Policy available on our website or contact our customer support team for assistance.
8. Contact Us: If you have any questions or need further assistance regarding your order or shipment, please don’t hesitate to contact our customer support team at [contact@tommycasa.in].

By shopping with Tommy Casa, you agree to abide by the terms outlined in this shipping policy. We appreciate your business and look forward to providing a comfortable and stylish home for your beloved pets.